Introducing the “Oh Shit’o’meter”

Did your “Oh Shit’o’meter” go off this morning? I was introduced to an interesting concept at one of our One Percent Club meetings last month – The “Oh Shit’o’meter”. We were talking about problem staff – how to deal with them, when and how to get rid of them, and how...

What would this look like if it were easy?

“What would this look like if it were easy?” I first heard Tim Ferriss use this phrase a few years ago, and it activated that lazy part of my brain, that wants everything to be easy. I hate hard things. I hate complex. I hate layer upon layer of red tape. (Probably...

The customer ISN’T always right…

You should never listen to your customers. OK, maybe not “never”… But they’re NOT always right. You SHOULD regularly poll your customers and solicit feedback from them on how you’re doing, and how you can make things better. I like to do this by asking four open-ended...

2019. What DON’T you want?

The world and his Facebook feed will be full of New Year’s Resolutions later this week (if yours isn’t already!), and I’m thinking about things a little differently this year. First of all, my 2019 goals were planned out in October as usual, which means I’ve already...

69 days to go…

Could you double your business in 69 days? Doubling your business in 69 days sounds impossible, right? OK then, How about 69 weeks? Could you grow your business by just 1% this week? And then 1% next week? 1% growth again the week after. Rinse and repeat. Week after...

Who wants a camel?

Is it just me, or has the world suddenly been overrun with people dishing out advice that they’re just not qualified to give? Advice that actually isn’t advice. It’s an opinion. And an uninformed, uneducated one at that. It’s often those “empty vessels” that make the...